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Help and Support

Our main support website is the best place to go for help, support and advice about using our products.
You can also find further details about how to contact our support team. The contact details may vary depending on which My Quickbooks Online product you use, so it's best to check the support site first.


Cancellations My Quickbooks Online software is guaranteed easy. If you want to, you can cancel your subscription from within My Quickbooks Online:

  • 1 - Sign in to My Quickbooks Online as normal
  • 2 -Click Your Account (towards the top right of the window)
  • 3 -Click Cancel Your Subscription (near the right side of the screen)
  • 4 -Follow the instructions on-screen to cancel your subscription

If you cancel within your free 30 day trial period, you won't be charged anything. If you’re a paying subscriber and you cancel your subscription to My Quickbooks Online Service for any reason, Intuit is unable to provide you with a pro-rata refund for the rest of the month that you paid for up front. You will continue to get the My Quickbooks Online Service for the remainder of the month you paid for which is when the cancellation of the subscription is made effective and when you will no longer have access to the service.




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